Frequently Asked Questions

Find answers to the most common questions about ordering from StarlitSpace. If you need further help, please contact us at [email protected] or +1 212 802 9999.

Do you charge for shipping?

No. Every order ships free with standard shipping within the United States. There are no additional checkout fees for standard delivery.

How long will my order take to arrive?

Orders are processed within 0–2 business days (Monday to Friday). Orders placed after the 5:00 PM (EST) cut-off are processed on the next business day. Transit takes 3–5 business days, so most orders arrive within 3–7 business days in total.

Do you ship internationally?

No. We only ship within the United States at this time.

How can I track my order?

A tracking email is sent as soon as your order ships. You can also check your order status on our Order Tracking page using your order ID and the billing email address used at checkout. If you have not received tracking details within 2 business days of shipping, please contact us at [email protected].

Can I cancel my order?

Yes, you may cancel your order within 30 minutes of placing it by sending us an email at [email protected]. Please include your order number. Once a cancellation is confirmed, please allow up to 7 business days for the refund to be processed to your original payment method. Once an order has shipped, it cannot be canceled, but eligible items may be returned under our Refund & Return Policy.

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused and in their original condition and packaging, including all parts, manuals, and accessories, and proof of purchase is required. Returns are by mail only, and a prepaid return label is included for eligible returns. There is no restocking fee. If you placed a wrong order or changed your mind, return shipping costs may be deducted from your refund.

What if my item arrives damaged or defective?

Please contact us within 7 days of delivery at [email protected] with clear photos of the damaged package and items, along with your order number. Without photographic proof, we cannot offer a refund, replacement, or credit.

How long do refunds take?

After we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original payment method used during checkout.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments are due in full at the time of purchase; we do not offer payment plans or instalment billing. All transactions are processed securely, and we do not store your credit card information.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible at [email protected]. If your order has been processed but not yet shipped, we may be able to modify the shipping address from our end. If the order has already shipped, please contact us and we will help you with the next steps.

What products does StarlitSpace sell?

StarlitSpace is a furniture and home decor store. Our collections include accent chairs, dining chairs, vases, placemats, table runners, and festive Christmas trees, ornaments, and decor. You can browse all eight collections on our Our Collection page.

How can I contact StarlitSpace?